FAQ

We try to give an answer to the main questions on the use of the agmotorstore.com site
If there is not a complete answer to your doubt, do not hesitate to contact us via our form

 

ORDERS AND PAYMENTS:

WHY BUY ON AGMOTORSTORE.COM?
By purchasing online on agmotorstore.com you are sure to buy directly from your favorite brand 24 hours a day, 7 days a week, to satisfy your desire for shopping and update you on new arrivals, trends and offers.

IS IT SAFE TO BUY ON THE MOTOR STORE SHOP AG?
Your transactions are protected thanks to the use of the most advanced technological and coding systems (SSL) and the use of the VeriSign certificate which guarantees the highest level of protection in the field of e-commerce.

IS IT NECESSARY TO BE REGISTERED TO MAKE A PURCHASE?
Yes, to make purchases on agmotorstore.com it is necessary to have registered, this operation can also take place during the purchase process.

HOW DO I NEED TO REGISTER?
Click on the “Login” button that you always find in the menu on the bottom right. Click on “Create a new account now” and fill out the form with your data. Accept the processing of personal data and click on the “Register now” button. Your registration on the agmotorstore.com website will be confirmed immediately and you can immediately log in.

HOW CAN I BUY ON THE SHOP?
Making purchases in our shop is quick and easy. Once you have chosen the product, select any color variant, size and indicate the desired quantity, then click on the “Add to cart” button. Repeat the operation for all the products you wish to purchase and finally to complete your purchase simply click on the button depicting the drawing of a cart, located at the top right of the site header and follow the instructions step by step to complete the purchase .

HOW CAN I KNOW IF AG MOTOR STORE HAS RECEIVED MY ORDER?
Once the order is complete, you will be shown a message informing you that your order has been successfully sent. In the following hours, you will receive an e-mail confirming the acceptance of your order.

CAN I CANCEL AN ORDER AFTER I COMPLETED IT?
No, but you can return your purchase by activating a return procedure within 10 days from the date of receipt of the order.

WHAT ARE THE EXPECTED PAYMENT METHODS?
The AG Motor Store online shop allows you to choose between several reliable payment methods: Credit card (Visa, Mastercard, Maestro, American Express, Visa Electron), PayPal, Bank transfer, Cash on delivery. Attention: the payment methods accepted may vary depending on the nationality of the buyer. In case of cash on delivery, an additional cost of 5 euros will be charged.

WHAT ARE THE TIMES OF OBSERVATION?
The preparation of the purchased products takes place on average within 3/5 working days starting from the date of the order, to then be entrusted to the national and international trusted courier.

WHAT IS WISH LIST?
Adding the product to the Wish List, you can create a list of your favorite products. Every time you visit the Shop, you can view the list, update the products present and proceed directly to the purchase of the ones you prefer.

HOW CAN I CHOOSE THE CORRECT SIZE?
A link to the size conversion table is available on each product page. Here it is!

DELIVERY AND SHIPPING:

 

HOW LONG DOES THE GOODS COME?
All shipments are sent by express courier. In Italy delivery usually takes place in 24 or 48 hours from when the goods are shipped. For all European Union countries, delivery takes place from 5 to 10 working days. For all countries outside the EEC, delivery takes place from 8 to 15 working days. Except for customs delays * * Attention: Non-EEC purchases are shipped without VAT, the goods can be stopped at customs for payment of customs duties.

ARE THERE ADDITIONAL COSTS FOR EXTRA EUROPEAN SHIPMENTS?
In the case of delivery to countries outside the EU, additional customs clearance costs may apply. These costs are fully borne by the recipient and cannot be pre-determined by the AG Motor Store. For more information on the duties applied, we suggest contacting the customs office in the destination country.

WHAT ARE THE SHIPPING COSTS?
All orders are subject to shipping charges that will be calculated automatically at checkout of the order and which vary according to the destination country. In the case of cash on delivery, an additional cost of 5 euros will be charged.
Free shipping in Italy and Europe for orders over € 300

HOW CAN I KNOW IF MY ORDER WAS SHIPPED?
As soon as your order is shipped, you will receive an email confirming the shipment and will provide you with a link to follow your order step by step.

WHAT HAPPENS IN THE EVENT OF THE ABSENT OF THE RECIPIENT AT THE TIME OF DELIVERY?
In the absence of the recipient or the person authorized to receive the products on delivery, the courier will leave a message or deliver the next working day, up to a maximum of 3 attempts. After three missed attempts, your order will be in stock.

WHAT SHOULD I DO IF THE GOODS ARRIVE I HAVE DAMAGED OR DO NOT CORRESPOND TO THE ORDERED?
You can contact us by filling out the form in the Customer Care area of ​​our menu or by writing an email to: help@agmotorstore.com and obtaining the product change without any additional cost. Remember to follow the instructions you will be given carefully. NOTE: in the event that the packaging or wrapping of the products ordered is clearly damaged, the Buyer is requested to refuse delivery by the shipper or to accept delivery “with reservation”.

WHAT ARE THE PROCEDURES FOR MAKING A RETURN?
You will be able to activate the return procedure starting from the day after receiving the package, no later than 14 days from receipt of the goods simply by connecting to our website www.agmotorstore.com under Customer Service – Returns and Exchanges. Carefully follow all the instructions provided, download the RMA form, fill it in all its parts and send it by mail to: help@agmotorstore.com.

You did not find what you were looking for? Contact us at: help@agmotorstore.com